If you would like to buy access, click on the video player for your chosen webinar. Then click the Rent button at the top of the player. If you do not have a promotional code, just click continue. You will be taken to a PayPal or credit card purchase portal. Complete your payment details, including your email.If you have a promotional code, click on the Rent button for your chosen webinar, then enter your code when asked and click continue. You will be asked to enter your details including your email.

Once you have completed this process, you are registered to watch the webinar. The email address you entered during registration/purchase will be your registration email for future access to the webinar. You can come back and watch the recorded webinar at any time for three months by clicking on the Login button and entering your registration email.

If you purchased a ticket to the live webinar, you have a further three months to watch the recording. Click on the Login button and enter your registration email to watch the recording.

How can I participate?

Individual webinars are available for a fee. Webinars can be viewed through an internet browser on popular devices including desktops, laptops, tablets, mobiles and smart TVs. Videos are streamed at an adaptive bit rate to ensure viewers receive their best possible experience for their internet connection.

How long do I have to watch a recorded webinar?

Access to the recordings of the webinars is for three months. You may watch as often as you like during that period. After three months or if you did not attend the webinar, access to the recording will cost $25. To watch, click on the video player for the appropriate webinar and either log in or purchase a ticket as described above in the Instructions.

I have a promotional code, where do I apply this?

Just click on the Pay button and enter your code when prompted. Then click continue. If you don’t have a code, just click continue.

Will I get a receipt for my purchase, and how?

Once you have paid, you will receive two receipts, sent to the email that you used when you bought your ticket: a tax invoice/receipt from ACF that describes your purchase and a receipt from PayPal noting that your payment has been accepted. If you have a promotional code, you will only receive one receipt confirming your registration.

I’m registered for GST purposes, can I claim an input tax credit?

Australian viewers that are registered for GST may be entitled to claim an input tax credit for 1/11th of the price they have paid. A tax invoice will be emailed to viewers following their purchase.

How do I log off?

Click on the circled (i) symbol on the top right of the player. Click Sign Out. Note that simply closing the video player does not sign you out.

Which browser should I use?

We recommend Chrome, and then Firefox. We really don’t recommend Internet Explorer. Even Microsoft is giving up on it.
On mobile, we recommend Chrome. We have also found that opening web links from within an email message may not function as expected.

Help! I get told that the video can’t be played. What do I do?

If you see a message saying “the video file cannot be played;” there will also be an error number.
Any number starting with 21 means you’re probably using Internet Explorer, or that you have disabled Adobe Flash. Try a different browser.
The number 232011 is occurring occasionally in limited circumstances. Clearing your browser cache should resolve this issue.

Help! Where do I get tech support?

If you have any technical issues, please email info@spondo.com