If you purchased a ticket to watch the original live stream of this recording, click on the Login button above and enter the same email address you used previously. If you can’t remember which email address you used previously, email info@spondo.com and the Spondo team will help you out.

To obtain your ticket to watch the recording, click on the Pay button above.

If you have a promotional code, enter it and click continue. You will be asked to enter your details including your email.

If you do not have a code, just click continue. You will be taken to a PayPal or credit card purchase portal. Complete your payment details, including your email. Once you have completed this process, you’ve secured your ticket and you can start watching.

You will receive an email receipt confirming your registration. This will be sent to the email address entered during the payment process. It will contain a link back to this site where you can watch the collection and details of your Spondo account that you can access to confirm your purchase. Sometimes an email receipt may end up in your spam folder.

The email address you enter during the purchase process will be your Login for future access to the collection.

How does the streaming service work?

Videos can be viewed through an internet browser on popular devices including desktops, laptops, tablets, mobiles and smart TVs. Videos are streamed at an adaptive bit rate to ensure viewers receive their best possible experience for their internet connection.

I have a discount code, where do I apply this?

Just click on the PAY button and enter your code when prompted.

How long do I have to watch the recording?

As long as you like. Really.

Will I get a receipt for my purchase, and how?

Once you have paid, you will receive two receipts, sent to the email address that you used during the purchase process. One from Spondo that includes a login and password for your Spondo viewer account, where you can confirm your purchase. You can also access your video content from that account. The other receipt is from PayPal.

Where do I go to watch the recording?

You can return to this site to watch the recording. Follow the instructions above. You can also watch the recording by accessing the links in your Spondo viewer account. Details of your Spondo viewer account are included in your receipt.

Which browser should I use?

We recommend Chrome, and then Firefox. On mobile, we recommend Chrome.

Why isn’t my email address working as my login?

Your login is the email address used during the purchase process. Sometimes this is an email address associated with the relevant PayPal account viewers have used to make the purchase or an old email address. Your receipt will have been sent to that email address. If you can’t remember the relevant email address and can’t find your receipt, email info@spondo.com with some details like your name and we’ll try and track you down.

How do I cast my stream using an Apple device?

1. Ensure your Apple device is on the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
2. Log into the Spondo player and start playing the video.
3. Tap the AirPlay button in the bottom right corner of the player window.
4. In the popup window tap the Apple TV or AirPlay 2-compatible TV you want to stream to.
5. The player will now show that you’re streaming to the TV. Tapping the play/pause button or dragging the timeline will act as a remote for the content on your TV.
6. To stop streaming simply tap the AirPlay icon again and select your Apple device from the popup window. The video will continue playing on your iPhone or iPad.

It is possible to stream from an Apple device to a Chromecast or Chromecast enabled TV by following these instructions.

More information is available here.

How do I cast my stream using Chromecast?

1. Ensure your mobile device, tablet or laptop is on the same Wi-Fi network as your Chromecast or TV with Chromecast built in.
2. Log into the Spondo player and start playing the video.
3. Tap the 3 dots in the bottom right corner of the player window to see options.
4. From the popup menu select the Cast option.
5. In the popup window tap on the Chromecast device you want to stream to.
6. The player will now show that you’re casting to the TV. Tapping on the player window will pause or restart the video on the TV. Dragging the timeline will rewind or fast forward.
7. To stop casting simply tap the 3 dots in the bottom right corner again, choose Cast and tap Stop Casting in the popup window. The video will continue playing on your mobile device or tablet.

More information is available here.

Help! I get told that the video can’t be played. What do I do?

An error number starting with a 21 means you’re probably using an unsupported browser. We recommend using the latest version of Google Chrome. An error number starting with a 23 can generally be resolved by clearing your browser cache.

Help! Where do I get tech support?

For more technical issues, please email info@spondo.com

Help! Where do I get tech support?

If you have any technical issues, please email info@spondo.com